Category: SaaS
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AI’s Next Frontier: MCP -> Uniting Users and Data
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Does your AI operate in silos, disconnected from vital datasets and contextual awareness? Imagine a world where AI systems fluidly integrate with data repositories, enabling real-time data access, seamless cross-platform interactions, and unprecedented efficiency in decision-making. Anthropic’s Model Context Protocol (MCP) is leading this revolution, eliminating fragmented integrations, setting a…
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TrustBrokers: The 2025 SaaS CSM Playbook for the AI Age
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While everyone fears AI replacing jobs, AI is secretly making CSMs the new SaaS power players. Picture this: Your SaaS platform just deployed an autonomous AI agent that’s interacting with your enterprise customers 24/7. Who ensures it builds trust instead of breaking it? Enter 2025’s Customer Success Manager – part…